EleosRefund Policy
A free trial before you pay, and a straightforward refund if you do.
The trial comes first
Eleos starts with a 7-day free trial and no card. Nothing is charged during it. Subscribe before it ends and the first charge still waits for the end of the week; cancel before then and nothing is charged at all.
Refunds
If you subscribe and Eleos does not work for you, email hello@eleosagent.com within 14 days of the charge and we will refund it in full. You do not need to justify the request.
Refunds are issued by Stripe, our merchant of record, back to the original payment method. It usually appears within 5–10 business days depending on your bank.
EU right of withdrawal
If you are a consumer in the EU you have a statutory 14-day right of withdrawal for digital services. Because Eleos is supplied immediately, you are asked at checkout to consent to immediate supply and to acknowledge that this right ends once supply begins. The 14-day refund above is offered regardless of that, so you are never worse off than the statutory position.
Cancelling
Cancel at any time from Manage subscription in the app. You keep access until the end of the period you have already paid for; there is no pro-rata clawback and no mid-month cut-off. After that Eleos stops working until you subscribe again — every part of it, including models running on your own machine.
Nothing of yours is deleted. Your chats, your files and your Claude login live on your own computer and stay exactly where they are.
Renewals
Subscriptions renew automatically. Manage subscription in the app opens Stripe, where the renewal date and your invoices are. If a renewal takes you by surprise, tell us and we will refund it.
What we cannot refund
- Your Claude subscription. That is billed by Anthropic under your own account and we have no access to it.
- Charges older than 14 days, other than where the law requires otherwise or where the service was not delivered.
Chargebacks
If something is wrong, email us first — we would rather refund you than dispute it. A chargeback raised without contacting us results in the account being closed.
Who to contact
Refund requests go to hello@eleosagent.com and are answered by the company behind Eleos:
| Company | Quantive Bt. |
|---|---|
| Registered office | 1171 Budapest, Erzsébet körút 55., Hungary |
| Company number | 01-06-798410 (Fővárosi Törvényszék Cégbírósága) |
| EU VAT number | HU32660706 (tax no. 32660706-2-42) |
| Contact | hello@eleosagent.com |
The charge itself is made by Stripe as merchant of record, so your card or bank statement shows Stripe rather than Quantive Bt.